Terms & Conditions
Read our terms below to learn more about your rights and responsibilities as a evencare user.
Effective from: 1 June, 2022
REDSTONE HEALTHTECH PRIVATE LIMITED, a private limited company incorporated under the Companies Act, 2013, having its registered office at 212A, Suncity Trade Tower, Sector – 21, Gurgaon-122016 (hereinafter referred to as “evencare” or the “Company”, “Corporates”, “Business”, “End User(s)”, “evencare’s Services”)
Any person (“User” or “You”) who inquiries about, purchases, accesses and/ or avails any evencare’s Services (including but not limited to End Users and representatives of the Corporates), through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Channels”) https://www.evencare.in (all subdomains) and the mobile applications of evencare are collectively referred to as “Platform”.
IF YOU DO NOT AGREE TO BE BOUND BY ALL CONDITIONS/CLAUSES CAPTURED IN THIS USER AGREEMENT AND TERMS OF SERVICE, PLEASE DO NOT USE THE PLATFORM OR EVENCARESERVICES.
“Terms of Service” available on the Platform details out terms conditions applicable on various services provided or facilitated by evencare. Each User should refer to the relevant Terms of Service applicable for the given service as booked by the User. Such Terms of Service are binding on the User.
Eligibility to use
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as to become a User and use evencare’s Services. If you are a minor or are below the age of 18 years, you shall not register as a User of the Platform and shall not transact on or use the Platform.
As a minor if you wish to use or transact on the Platform, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Platform if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the Platform, approaching any Channels or procuring evencare’s Services, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s arrangements, dealings and transactions with evencare. If the User does not agree with any part of this Agreement, then the User must not avail evencare’s services and must not access or approach the Channels of evencare. If the User is an existing User, and later at any point of time, is unable to abide by the terms of the User Agreement, such User shall immediately discontinue the use of evencareServices.
All rights and liabilities of the User and evencare, with respect to any services facilitated by evencare, shall be restricted to the scope of this User Agreement
All content provided through various Channels, including but not limited to audio, images, software, text, icons and such similar content, are registered by evencare and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by evencare which will prescribe the way such User may use the Content. There are a number of proprietary logos, service marks and trademarks displayed on the Platform and through other Channels of evencare, as may be applicable. evencare does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.
evencare respects the intellectual property rights of others. If you notice any act of infringement on the Platform, you are requested to send us a written notice/ intimation which must include the following information:
Clear identification of such copyrighted work that you claim has been infringed;
Location of the material on the Platform, including but not limited to the link of the infringing material;
The proof that the alleged copyrighted work is owned by you; and
The aforesaid notices can be sent to evencare by email at firstname.lastname@example.org
The Platform is meant to be used by bonafide User(s) for a lawful use only. User shall not distribute, exchange, modify, sell or transmit anything from the Platform, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Platform as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Platform in any manner whatsoever. Access to certain features of the Platform may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to evencare is true and accurate.
evencarereserves the right, in its sole discretion, to terminate the access to the Platform and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
evencarewill always use its reasonable endeavours to ensure that the content on its Platform or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Platform or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
evencarereserves the right to periodically make improvements or changes in its Platform at any time without any prior notice to the User. User(s) are requested to report any content on the Platform which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to . On receiving such a report, evencare reserves the right to investigate and/or take such action as the Company may deem appropriate.
Bookings by end users
No End User shall use the Company’s Channels for any commercial or resale purpose. If any such unauthorised use of any of the Company’s Channels is detected, evencarereserves the right, including without limitation, to cancel all such bookings made immediately without any notice to such End User and also to withhold payments or any refunds thereto. evencareshall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such End User. Any liability in case of such unauthorised use shall be solely borne by such End User.
All discounts and offers mentioned on the Platform are applicable to the User(s) of evencareonly through their legitimate use of the Channel.The discounts mentioned for any products or purchases of evencareare subject to the terms and conditions, the availability of the same and also the third party provider who provides the service.
Limited liability of evencare
Unless evencare explicitly acts as a reseller in certain scenarios, evencare always acts as a facilitator by connecting the User with the respective service providers like pharmacies, gymnasiums, service partners, doctors etc. (collectively referred to as “Service Providers”). evencare shall not be held liable to any User or third party with respect to the services rendered by such Service Providers. Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. evencare will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by evencare as a part of any product or service:
evencare assumes no liability for the standard of services as provided by the respective Service Providers.
evencare provides no guarantee with regard to their quality or fitness as represented.
evencare doesn’t guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands evencare merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not evencare. Thus, the ultimate contract of service is between User and the respective Service Provider.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this User Agreement, including all rules and restrictions applicable thereto. In the event the User or such other person fails to comply with the terms of this User Agreement, the Company reserves the right to terminate or suspend the respective User’s account on the Platform.
The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction.
The services are provided on an “as is” and “as available” basis. evencaremay change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. evencareexpressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from evencareor through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes evencareand its representatives to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
Rules and Conduct
As a condition of use, you promise not to use the Platform for any purpose that is prohibited by the Terms of Service; or other rules or policies implemented by us from time to time; or in violation of any applicable laws.
Additionally, you shall not share any information that: (i) may be harmful to minors or children below the age of 18 (eighteen) years; (ii) threatens the unity, integrity, defence, security or sovereignty of the country, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation; and (iii) is invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; (iv) harms minors in any manner; (v) infringes any patent, trademark, copyright or other proprietary rights; (vi) violates any laws for time being.
Furthermore, you shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on Company’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Platform or any activities conducted on the Platform; (iii) bypass any measures we may use to prevent or restrict access to the Platform (or parts thereof); (iv) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Platform, except to the limited extent applicable laws specifically prohibit such restriction; (v) modify, translate, or otherwise create derivative works of any part of the Platform; or (vi) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that you receive hereunder.
You will not access the Platform, and/or its services, or the personal information of other Users, available on the Platform in order to build a similar or competitive website, product, or service.
If are an Individual, you will not access the Platform and/or its services for the purpose of hiring, recruiting or inviting any other User to attend any program, event, function, seminar, conference, talk, etc.
You agree to immediately notify us of any unauthorised use, or suspected unauthorized use of Your Account, or any other breach of security, in relation to Your personal information on the Platform.
Security and account related information
While registering on the Platform, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify evencareimmediately in writing of any unauthorized use of their password or account or any other breach of security. evencarewill not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time. Each User understands that any information that is provided to this Platform may be read or intercepted by others due to any breach of security at the User’s end.
evencarekeeps all the data in relation to End User’s medical reports, medical history and other related records and bookings, credit card, debit card, bank information and etc. secured and in an encrypted form in compliance with the applicable laws and regulations of India. However, for cases of fraud detection, offering evencare’s Services on credit (finance) etc., evencaremay at times verify certain information of its Users like their credit score, as and when required.
evencareadopts reasonably good industry standards to secure the information as provided by the User. However, evencarecannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
The data of the User as available with evencaremay be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
The data of the End User as available with evencaremay be shared with the Service Providers subject to the End User providing a consent with respect to the same to the respective Corporate; and the Corporate issuing a confirmation to evencare(“Release of Liability”).
evencaremay share anonymised aggregated health analytics with the concerned corporate . No PII (personal identifiable information) will be shared.
Fees and payment
evencare’s Channels will also allow its Users to subscribe to certain premium features and services in consideration of a payment (“Paid Services”). The User may be given an option to choose from different packages. When a User avails such Paid Services, the User will be required to make a payment of the relevant charges to the Company. The User will be notified in advance regarding any service that will or may be used by the User and which has been categorised as a Paid Service in accordance with this User Agreement and Terms of Service. Access to a Paid Services is conditional upon the User confirming agreement to, and payment of, the relevant charges for such Paid Services. For avoidance of doubt, evencareshall be under no obligation to provide any Paid Services to the User if such User does not pay the charges for the respective Paid Service. All payments for the Paid Services shall be made only in advance. All payments made on the Platform or through other Channels are non-refundable and there are no refunds or credits available for partially used Paid Services or services not availed for the entire period. The Company solely reserves the right, and shall not be subject to any obligation, to refund the purchase amount if there is a technical error to the purchased service.
Payment for the Paid Services are accepted by credit cards and debit cards which are processed through the third-party internet payment service providers. By purchasing any Paid Services through the Platform, the User hereby consent and agree to abide by such third-party internet payment service providers’ applicable terms and conditions and privacy policies, and understand that evencarehas no control whatsoever on such customer terms and conditions and privacy policies. In the event such third-party internet payment service providers’ customer terms and conditions or privacy policies are not acceptable to a User, please do not purchase such services through the Platform. The Company reserves the right, at their sole discretion and without exposing themselves to any liability, to modify the terms and pricing of the Paid Services at any time. Any purchased Paid Service will not be available in a User’s account for use in the event that such User’s account is deleted or suspended or otherwise terminated in accordance with this User Agreement. The User acknowledges that the Company reserves the right to charge fees for any evencare’s Services in their complete and sole discretion.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
The User agrees and understands that all payments shall only be made to bank accounts of evencareor to the bank account of the respective Service Provider. evencareor its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of evencare. The User agrees that if that user transfers any amount against any transaction to any bank account that is not legitimately held by evencareor to any personal account of any person, evencareshall not be held liable for the same. For any payments made to the Service Provider directly, evencareshall not be held accountable or responsible for such transactions. User shall not hold any right to recover from evencareany amount which is transferred by the User to any third party (including the Service Provider).
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of evencare. The User shall immediately inform evencareif such details are demanded by any of its agents’ employees or representatives. evencareshall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled appointments, bookings or services will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that transaction. Booking(s) made by the User through evencareare subject to the applicable cancellation policy as communicated to the customers in writing.
Usage of the mobile number, communication details of the user by evencare
evencarewill send appointment/ transaction confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication details provided by the User at the time of signing up to the Platform; or while accessing any of the evencare’s Services through other Channels.
evencaremay also contact the User through the modes mentioned above for any pending or failed transactions, to know the preference of the User for concluding the booking and also to help the User with regard to the same.
The User hereby unconditionally consents and confirms that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by evencareare:
upon the request and authorization of the User;
‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and
in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
Right in end user’s information
Notwithstanding anything to the contrary contained in this User Agreement or elsewhere, the End User gives his/ her unconditional explicit consent to the Service Provider to disclose and share access of such End User’s information, including reports, medical records and history, samples, scans or any other information provided by the Service Provider to the respective End User or vice versa, (collectively referred to as “End User’s Information”) with evencare. evencareevencarefurther reserves the right to permit third parties to use such End User’s Information for rendering evencareServices.
The End User has access to only his own data and information stored on the Platform (including reports, samples, scans or any other information provided by the Service Provider to the respective End User) and nothing more. The End User may edit or amend such data and information from time to time, if the Company provides such an option.
Pursuant to this User Agreement, the End User voluntarily permits evencareto use, compile, rearrange, represent the End User’s Information in any manner, including but not limited to charts, graphs, pyramids, flow charts, diagrams etc.; and provide the same to the respective Corporates in accordance with the terms of this User Agreement.
The End User hereby grants evencarea non-exclusive, worldwide, royalty-free right and license to collect, use, copy, store, transmit, modify, and create derivative works of the End User’s Information and represent the same in anonymised form to the Corporates.
The End User agrees that evencarewill have the right to generate Anonymous Data which evencaremay use for any business purpose during or after the term of this User Agreement (including without limitation to develop and improve evencare’s services and to create and distribute reports and other materials). For clarity, evencarewill only disclose Anonymous Data externally in a de-identified (anonymous) form that does not identify the End User and that is stripped of all persistent identifiers (such as name, personal information, device identifiers, IP addresses, and cookie IDs etc). The End User is not responsible for evencare’s use of Anonymous Data. For the purposes of this User Agreement, “Anonymous Data” means: (i) data generated by aggregating End User’s Information with other data so that results are non-personally identifiable with respect to the End User. evencareagrees to maintain commercially reasonable technical and organizational measures designed to secure its systems from unauthorized disclosure and modification of the information. evencare’s security measures will include: (i) storing Customer Data on servers located in a physically secured location; and (ii) using firewalls, access controls, and similar security technology designed to protect End User’s Information from unauthorized disclosure and modification. evencareprovides the ability for End Users to export their data at any time from the Platform.
There can be exceptional circumstances where evencareand / or the Service Providers may be unable to honor the pre-booked confirmed evencareservices due to various reasons like act of God, labor unrest, strikes, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues etc. or any other reason beyond the control of evencare. If evencarehas advance knowledge of any such situations where evencaremay not be able to provide or facilitate such services confirmed to the User, it will make its best efforts to provide similar alternative to the User or refund the transaction amount after deducting applicable service charges, if supported and refunded by that respective Service Provider. The User agrees that evencarebeing merely a facilitator of the services, cannot be held responsible for any such Force Majeure circumstance. The User may exercise discretion to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of a transaction due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, evencare’s obligation shall be limited to refunding the booking amount, if any, received from the User. Such refund shall completely discharge evencarefrom all liabilities with respect to that transaction.
In no event shall evencareand be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform, evencare’s Services or any other Channel.
Advertisers on evencare, and linked websites
The Platform may contain links to third party websites. evencaredoes not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and evencareshall assume no liability for the same.
evencareis not responsible for any errors, omissions or representations on any of its Platforms, pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. evencaredoes not endorse any advertisers on its Platform, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
The linked sites are not under the control of evencareand hence evencareis not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. evencareis providing these links to the Users only as a convenience.
Right to refuse
evencareat its sole discretion reserves the right to not extend any evencare’s Services without assigning any reason thereof. evencareand/ or Service Provider may not provide any service or share confirmation details till such time the complete consideration is received from the User.
In addition to other remedies and recourse available to evencareunder this User Agreement or under applicable law, evencaremay limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Platform if:
The User is in breach of this User Agreement; or
evencareis unable to verify or authenticate any information provided by the User; or
evencarebelieves that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of evencare, or evencareitself.
Once a User has been suspended or terminated, such User shall not register or attempt to register with evencarewith different credentials, or use the Platform in any manner whatsoever until such User is reinstated by evencare. evencaremay at any time in its sole discretion reinstate suspended users.
If a User breaches this User Agreement, evencarereserves the right to recover any amounts due to be paid by the User to evencare, and to take appropriate legal action as it deems necessary.
The User shall not write or send any content to evencarewhich is, or communicate with evencareusing language or content which is:
abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
contrary to any applicable law;
violates third parties’ intellectual property rights; or
in breach of any other part of this User Agreement.
If the User violates any of the aforesaid terms, evencareshall be at liberty to take appropriate legal action against the User.
evencareshall also terminate or suspend evencare’s Services for an End User, in the event such End User is terminated by the respective Corporate or such End User voluntarily resigns from such Corporate.
Right to cancel
The User expressly undertakes to provide evencarewith correct and valid information while making use of the Platform under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from evencare.
In case evencarediscovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or is not correct or that any fact has been misrepresented by that User, evencareshall be entitled to appropriate legal remedies against the User, including cancellation of the services, without any prior intimation to the User. In such an event, evencareshall not be responsible or liable for any loss or damage that may be caused to the User or any other person availing evencare’s Services, as a consequence of such cancellation of services.
If any judicial, quasi-judicial, investigation agency, government authority approaches evencareto cancel any services, evencarewill cancel the same without approaching the concerned User whose bookings/ services have been cancelled.
The User shall not hold evencareresponsible for any loss or damage arising out of measures taken by evencarefor safeguarding its own interest and that of its genuine customers. This would also include evencaredenying or cancelling any services on account of suspected fraud or breach of law.
Fake calls and other similar phising, spamming or fraudulent activities
evencare’s employees or authorized representatives, operating through Company’s various Channels, will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP, login credentials etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen.
Acting on any of these requests may make a User a victim of fraud, and may potentially lead to loss of User’s valuable information or money.
If a User is ever asked for any of the aforesaid information, please report such activity immediately on email@example.com
The User agrees to indemnify, defend and hold harmless evencare, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance by the User of any terms of this User Agreement, including but not limited to the covenants and other obligations.
The User shall be solely liable for any breach of any specific rules and regulations or general code of conduct applicable on such User and evencarecannot be held responsible for the same.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL evencare(NOR ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR AFFILIATES) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO evencare’S SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR YOUR RELIANCE ON evencare’S SERVICE, OR (III) FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY OF THE AFOREMENTIONED DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, evencare’s TOTAL LIABILITY UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, BREACH OF WARRANTY OR ANY OTHER LEGAL OR EQUITABLE THEORY, SHALL IN NO EVENT EXCEED INR 1,000/- (RUPEES ONE THOUSAND ONLY).
The Company offers an email-based support system. In case you require any assistance or support, you may access support resources or contact our support by emailing at firstname.lastname@example.org
In furtherance of the Consumer Protection Act 2019 (“Consumer Protection Act”) and the Consumer Protection (E- Commerce) Rules 2020 (“E-Commerce Rules”) a nodal officer is appointed to ensure compliance with the Consumer Protection Act and the E-Commerce Rules. The details of the grievance officer to which consumer grievances can be redressed are as follows;
Name: Hemant Vats
Contact Details: email@example.com
Designation of such officer: Vice President
The Company shall revert to every complaint within 48 hours of receipt of the complaint. Further, the Company shall take best possible efforts to redress the complaint within 30 days of receipt of the complaint. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.
The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by Company regarding use of the Service shall not be construed as a warranty
Grievance Redressal Mechanism
In furtherance of the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Guidelines”) a grievance officer is appointed to ensure compliance with the IT Act and the Intermediary guidelines.
Any discrepancies or grievances with regard to content and or comment or breach of the Terms of Service shall be taken up with the designated grievance officer as mentioned below in writing or through email signed with the electronic signature to:
Name: Hemant Vats
Contact Details: firstname.lastname@example.org
Designation of such officer: Grievance Officer
Address: 212A, Suncity Trade Tower, Sector – 21, Gurgaon-122016
The grievance officer shall revert to every complaint within 24 hours of receipt of the complaint. Further, the Company shall take best possible efforts to redress the complaint within 15 days of receipt of the complaint. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.
Severability: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
Jurisdiction: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Gurugram.
Amendment to the User Agreement: evencarere serves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement and any supplements, amendments and additional guidelines thereto.
Confidentiality: Any information which is specifically mentioned by evencare as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
Feedback from customers and End Users: evencare would like to know the feedback of the Users for improving its services. The User hereby authorizes evencare to contact the User for their feedback on various services offered by evencare. Such feedback may be collected through emails, telephone calls, SMS, or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to evencare for specific exclusion at email@example.com.
Suggested text: Our website address is: https://evencare.in.